Privacy Policy

At Zoome Casino, we value the trust our players place in us. Protecting personal data is a priority, and we handle information in a secure, responsible, and respectful way. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what choices are available. We recommend reading this policy carefully to understand how personal information is managed while using our services.

Data Processing

This Privacy Policy describes how Zoome Casino processes personal data in line with applicable requirements and internal compliance standards. Processing personal data is necessary to operate an account, provide access to casino services, process payments, prevent fraud, and meet identity and anti-money laundering obligations.

Zoome Casino may be operated and administered by corporate entities within the same business group and may rely on authorised service providers to deliver specific functions (such as payments, verification, customer support tools, and platform infrastructure). Where licensing details, operator identity, or jurisdictional information is presented in our legal pages, those details apply for the purpose of defining the data controller and relevant regulatory framework.

Using our website and services requires acceptance of this Privacy Policy. We may update this policy from time to time. Continued use of Zoome Casino after changes take effect indicates acceptance of the updated policy.

Collection of Information

Zoome Casino collects personal data through account registration, service use, and communications. This may include:

Registration and account data: name, date of birth, address, email, phone number, username, and other account details.
Identity and verification data: documents and information required for KYC checks, age verification, payment verification, and fraud prevention.
Communication data: messages and records from email, live chat, or other support channels.
Transaction data: deposit and withdrawal records, payment method details (where applicable), and transaction history.
Technical and usage data: IP address, device identifiers, browser data, log files, and activity on the website.
Responsible gambling and security data: information related to limits, self-exclusion, risk indicators, and account security checks.

Usage of Information

Zoome Casino uses personal data to operate services safely and reliably, including for:

Creating and managing player accounts.
Processing deposits, withdrawals, and gameplay-related transactions.
Providing customer support and responding to requests.
Performing identity, security, and compliance checks (including AML and KYC).
Preventing fraud, abuse, and unauthorised access.
Monitoring platform performance and improving site functionality.
Meeting legal obligations and responding to lawful requests from relevant authorities.
Sending marketing communications only where consent is provided or where permitted by applicable rules.

Marketing Communications

Where consent is provided, Zoome Casino may send promotional messages about offers, product updates, and related services. Opt-out options are available at any time through account settings or by contacting support. If marketing is disabled, essential service messages may still be sent (for example, security alerts or policy updates).

Disclosure of Information

Zoome Casino does not sell or rent personal data. Personal information may be shared only when necessary and under confidentiality and security controls, including:

Within our business group: to support account administration, security monitoring, and service delivery.
With trusted service providers: such as payment processors, identity verification partners, analytics and fraud-prevention providers, hosting and IT vendors, and customer support systems.
With regulators or authorities: where required to comply with legal obligations, enforce terms, or respond to lawful requests.

Any third parties receiving data are required to process it only for agreed purposes and to maintain appropriate safeguards.

Data Security and Retention

Zoome Casino applies technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. Controls may include encryption where appropriate, access restrictions, monitoring, and secure storage practices.

We retain personal data only for as long as needed for operational purposes and to meet legal and regulatory obligations. In many cases, this includes retaining certain records for a defined period after account closure to satisfy anti-money laundering, financial, and dispute-handling requirements.

Cookies and Tracking

Zoome Casino uses cookies and similar technologies to support site functionality, improve performance, analyse usage, and (where consented) deliver marketing. Cookies may include:

Necessary cookies: required for core site functions and security.
Performance and analytics cookies: used to understand how the site is used and to improve features.
Marketing cookies: used to measure campaigns and personalise promotions where permitted.

Cookie preferences can be managed through browser settings and, where available, site cookie controls. Blocking certain cookies may affect how the website functions.

Your Rights and Contact Information

Depending on applicable data protection laws, players may have rights to:

Request access to personal data held by Zoome Casino.
Request correction of inaccurate or incomplete information.
Request deletion of personal data where legally permitted.
Object to or restrict certain processing activities.
Withdraw consent for marketing at any time.
Request a copy of personal data in a portable format, where applicable.

Requests can be made by contacting Zoome Casino support or the designated data protection contact listed on our website. Where GDPR or similar frameworks apply, complaints may also be filed with the relevant supervisory authority.

Zoome Casino is committed to protecting privacy while operating a secure, compliant environment. For any questions about this Privacy Policy or personal data handling, contacting support is the fastest way to get help.